Desktop Technical Support Specialist

23 hours ago

Paranaque City, Calabarzon, Philippines beBeeSupport Full time ₱450,000 - ₱650,000
Desktop Support Professional

We are seeking a highly skilled Desktop Support Specialist to join our team.

The ideal candidate will possess excellent technical skills, strong communication abilities, and a passion for providing exceptional customer service.

  • Key Responsibilities:
    • Provide remote technical support to end-users for desktop hardware, software, and network-related issues.
    • Diagnose and troubleshoot technical problems, including but not limited to operating system errors, software malfunctions, and hardware failures.
    • Resolve issues related to email, internet connectivity, and other desktop applications.
  • System Configuration and Maintenance:
    • Assist in the setup, configuration, and maintenance of desktop systems, including operating systems, software applications, and peripheral devices.
    • Perform remote installations, upgrades, and patches to ensure systems are up-to-date and secure.
    • Monitor system performance and implement solutions to optimize functionality.
  • User Assistance and Training:
    • Guide users through step-by-step solutions, either over the phone, via email, or through remote desktop software.
    • Provide training and support to users on new software, hardware, and IT policies.
    • Create and maintain user documentation and FAQs to assist with common issues.
  • Incident Management:
    • Log and track support requests using a ticketing system, ensuring timely resolution and follow-up.
    • Escalate complex issues to higher-level support teams or vendors as necessary.
    • Maintain detailed records of issues, resolutions, and user interactions.
  • Security and Compliance:
    • Ensure all desktop systems comply with security policies and standards.
    • Implement and enforce data security measures, including antivirus software and firewalls.
    • Assist in the management of user accounts, permissions, and access controls.

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