Tech Support Professional

1 day ago

Lipa City, Calabarzon, Philippines beBeeDesktop Full time $35,000 - $45,000
Job Title: Desktop Support Specialist

We are seeking a skilled Desktop Support Specialist to provide technical assistance and support to our end-users.

About the Job:

This role involves troubleshooting, diagnosing, and resolving technical problems remotely, ensuring minimal downtime and optimal performance for users. The specialist will also assist in the setup, configuration, and maintenance of desktop systems and software, as well as provide guidance and training to users as needed.

Key Responsibilities:
  • Technical Support:
    Provide remote technical support to end-users for desktop hardware, software, and network-related issues.
  • System Configuration and Maintenance:
    Assist in the setup, configuration, and maintenance of desktop systems, including operating systems, software applications, and peripheral devices.
  • User Assistance and Training:
    Guide users through step-by-step solutions, either over the phone or via email or remote desktop software.
  • Incident Management:
    Log and track support requests using a ticketing system, ensuring timely resolution and follow-up.
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • Proven experience in a desktop support or technical support role, preferably in a remote capacity.
  • Familiarity with remote desktop tools and support software (e.g., TeamViewer, Remote Desktop Connection).
Benefits:
  • Opportunity to work independently and manage time effectively in a remote work environment.
  • Ability to provide high-quality support and make a real impact on our users' experiences.

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