IT Technical Support Specialist
1 day ago
The primary goal of this position is to provide high-level technical support and troubleshooting services for end-users, software applications, and infrastructure. This involves managing help desk tickets, ensuring timely communication, supporting network setup during onboarding or projects, and acting as a Level 3 escalation point.
- Key duties include troubleshooting issues related to End User Devices including Desktops, Laptops, Mobile Devices, Printers, Scanners, Vendors, Applications, Wi-Fi, and more.
- Troubleshooting issues related to Company Infrastructure such as Office 365, G Suite, Windows Server Environments (2016, 2019), Cloud Infrastructure (Cloud File Storage, Cloud authentication).
The role also involves collaborating with vendors, implementing SaaS solutions, addressing infrastructure alerts, and contributing to continuous process improvement within the IT department.
Required Skills and Qualifications- 7+ years of IT Experience in Desktop Support, Systems Engineering, Systems Administration.
- Helpdesk MSP experience.
- Familiarity with RMM and PSA tools (e.g., Datto, Kaseya, NinjaOne, Halo, ConnectWise, Autotask).
- End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop and mobile device troubleshooting, Deployment, MDM.
- Support of Cloud products: Office 365, SharePoint / OneDrive, Azure, Google.
- Systems Administration: Knowledge of Microsoft Windows Server Platforms (DC, FS, TS, Print, IIS) as well as Active Directory, Group Policy.
- Full-time employment.
- Mid-Senior level seniority.
- Permanent night shift schedule.
- Long-term work-from-home arrangement.
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