Desktop Support Specialist Position Available

6 days ago

Antipolo City, Calabarzon, Philippines beBeeSupport Full time ₱15,000 - ₱25,000
Desktop Support Specialist Job Opportunity

The Remote Desktop Support Specialist is responsible for providing technical assistance and support to end-users experiencing issues with their desktop systems, software, and related technologies.

Key Responsibilities:
  • Technical Support:
    • Provide remote technical support to end-users for desktop hardware, software, and network-related issues.
    • Diagnose and troubleshoot technical problems, including but not limited to operating system errors, software malfunctions, and hardware failures.
    • Resolve issues related to email, internet connectivity, and other desktop applications.
  • System Configuration and Maintenance:
    • Assist in the setup, configuration, and maintenance of desktop systems, including operating systems, software applications, and peripheral devices.
    • Perform remote installations, upgrades, and patches to ensure systems are up-to-date and secure.
    • Monitor system performance and implement solutions to optimize functionality.
  • User Assistance and Training:
    • Guide users through step-by-step solutions, either over the phone, via email, or through remote desktop software.
    • Provide training and support to users on new software, hardware, and IT policies.
    • Create and maintain user documentation and FAQs to assist with common issues.
  • Incident Management:
    • Log and track support requests using a ticketing system, ensuring timely resolution and follow-up.
    • Escalate complex issues to higher-level support teams or vendors as necessary.
    • Maintain detailed records of issues, resolutions, and user interactions.
  • Security and Compliance:
    • Ensure all desktop systems comply with company security policies and standards.
    • Implement and enforce data security measures, including antivirus software and firewalls.
    • Assist in the management of user accounts, permissions, and access controls.

Qualifications:
Education:
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

Experience:
- Proven experience in a desktop support or technical support role, preferably in a remote capacity.
- Familiarity with remote desktop tools and support software (e.g., TeamViewer, Remote Desktop Connection).

Technical Skills:
- Proficient in Windows and macOS operating systems.
- Strong knowledge of Microsoft Office Suite and other common desktop applications.
- Understanding of networking concepts, including TCP/IP, DNS, and DHCP.
- Experience with Active Directory and user account management.
- Basic knowledge of hardware components and troubleshooting techniques.

Soft Skills:
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Strong problem-solving and analytical abilities.
- Ability to work independently and manage time effectively in a remote work environment.
- Customer-focused with a commitment to providing high-quality support.

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