Remote Support Specialist

15 hours ago

Cavite City, Calabarzon, Philippines beBeeSupport Full time ₱25,000 - ₱35,000
Customer Support Role

We are seeking a dedicated professional to join our Customer Support team.

This role is ideal for individuals who enjoy working directly with customers, have excellent communication skills, and are passionate about providing top-notch support.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat
  • Advise customers on the best way to utilize our software to meet their needs
  • Track customer interactions in our CRM system
  • Assist prospects during their trial period
  • Contribute to the Support Knowledge-base
Required Skills and Qualifications:
  • 1-2 years of experience in SaaS customer support
  • Excellent written and verbal English communication skills
  • Ability to pay attention to details
  • Passion for customer experience
  • Self-motivated approach to learning and development
Benefits:
  • Full-time remote position
  • 8am-5pm UTC+8 working hours
About Us:

We aim to make work fun, fast, and faultless for teams everywhere.

We value a healthy, collaborative remote culture and flexibility for teammates in diverse time zones.

We strive to create an inclusive environment where everyone feels valued and supported.

We communicate asynchronously, work autonomously, and take ownership of our work.

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