Executive Client Partnership Specialist

3 days ago

San Fernando, Central Luzon, Philippines beBeeRelationship Full time ₱4,500,000 - ₱7,500,000

Client Services Manager Job Description:

About the Role

We are seeking a skilled Client Services Manager to serve as the primary liaison between our contact center and clients. This role involves managing client expectations, ensuring service delivery, and driving account growth.

The ideal candidate will have excellent relationship management and communication skills, with the ability to analyze data and present insights to clients.

Key Responsibilities:
  • Serve as the main point of contact for assigned client accounts.
  • Ensure service delivery aligns with client expectations, SLAs, and KPIs.
  • Conduct regular business reviews and performance presentations with clients.
  • Collaborate with operations, QA, and training teams to resolve issues and implement improvements.
  • Identify opportunities for account growth and upselling additional services.
  • Manage client onboarding, transitions, and change requests.
  • Monitor client satisfaction and proactively address concerns.
Requirements:
  • Bachelor's degree in Business, Communications, or a related field (preferred).
  • 3+ years of experience in client services or account management in a BPO or contact center.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a team environment.
  • Familiarity with CRM tools and reporting platforms.

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