Regional Team Lead

4 days ago


Davao City, Davao, Philippines City Savings Bank Full time

**Job Summary:**

We are seeking a highly skilled and experienced Regional Team Lead to join our team at City Savings Bank. As a key member of our collection team, you will be responsible for supervising a cluster of branches and driving the attainment of collection targets.

Main Responsibilities:

  • Collection Goals: Attain the collection goals of your assigned cluster in accordance with set collection targets and processes.
  • Supervision: Supervise the collection performance of Branch Collection Associates within your assigned region in accordance with set collection targets and processes.
  • Reporting: Timely and accurate submission of required reports.
  • Leadership: Motivates people through fair and sound leadership and by providing coaching/trainings for skills building and career advancement.
  • Teamwork: Instills teamwork, quality service, accountability, and professionalism among Branch Collection Associates.
  • Customer Service: Responsible for the team's delivery of service quality to customers and achieving a 'Zero Complaint' score.
  • Regulatory Compliance: Adheres to the Bank's Code of Ethics and company policies as well as regulatory agencies' rules and regulations.
  • Support Functions: Provides the Head Office support teams with needed resources for validation engagements and implements agreed action plans.

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