Regional Team Lead
4 days ago
**Job Summary:**
We are seeking a highly skilled and experienced Regional Team Lead to join our team at City Savings Bank. As a key member of our collection team, you will be responsible for supervising a cluster of branches and driving the attainment of collection targets.
Main Responsibilities:
- Collection Goals: Attain the collection goals of your assigned cluster in accordance with set collection targets and processes.
- Supervision: Supervise the collection performance of Branch Collection Associates within your assigned region in accordance with set collection targets and processes.
- Reporting: Timely and accurate submission of required reports.
- Leadership: Motivates people through fair and sound leadership and by providing coaching/trainings for skills building and career advancement.
- Teamwork: Instills teamwork, quality service, accountability, and professionalism among Branch Collection Associates.
- Customer Service: Responsible for the team's delivery of service quality to customers and achieving a 'Zero Complaint' score.
- Regulatory Compliance: Adheres to the Bank's Code of Ethics and company policies as well as regulatory agencies' rules and regulations.
- Support Functions: Provides the Head Office support teams with needed resources for validation engagements and implements agreed action plans.
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