Technical Support Specialist

4 weeks ago


Makati City, National Capital Region, Philippines Avaloq Full time
Senior Technical Support Role for Global SaaS Leader

Avaloq is a leading provider of wealth management technology and services, with a global footprint in 12 countries. We are seeking an experienced technical support specialist to join our team.

As a key member of our support team, you will be responsible for providing exceptional technical assistance to our customers worldwide. Your tasks will include:

  • Responding to customer inquiries via ticketing tool or email
  • Troubleshooting technical issues and resolving problems efficiently
  • Escalating complex issues to the appropriate team members
  • Documenting customer interactions and resolutions
  • Staying up-to-date on the latest software releases and features

To succeed in this role, you will require:

  • Strong technical skills, including proficiency in troubleshooting and problem-solving
  • Excellent communication and customer service skills, with fluency in English (written and spoken)
  • 1-2 years of experience in technical support, preferably in the banking sector
  • Ability to work independently and as part of a team

We offer a competitive salary range of $50,000 - $65,000 per annum, depending on experience, plus hybrid and flexible working options to maintain work-life balance. Our company culture values diversity, inclusivity, and equal opportunities for all employees. Apply now to take your career to the next level



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