Strategic Operations Executive

2 days ago


Davao City, Davao, Philippines beBeeOperations Full time ₱3,500,000 - ₱5,000,000
Administrative Operations Manager Job Description

This role is a crucial component of our company's operational framework. As an Administrative Operations Manager, you will be responsible for overseeing the daily management of our business operations, ensuring seamless execution and maximum efficiency.

Key Responsibilities:

  • Develop and implement effective email filtering systems to minimize actionable emails and maintain an organized inbox.
  • Screen and filter incoming phone calls, utilizing software tools to prioritize communications and escalate critical matters.
  • Coordinate daily scheduling for subcontractors, materials delivery, and internal/external client confirmations.
  • Support estimation processes by following up with part-time estimators on delivery commitments and deadlines.
  • Assist with variation estimate processes, including sketch preparation, documentation, and support tasks.
  • Manage CRM pipelines during transitions to new platforms, ensuring maximum utilization of system features.
  • Filter and qualify incoming leads to identify genuine prospects versus tire-kickers.
  • Support social media marketing initiatives and lead generation activities.
  • Maintain consistent marketing activities and publications during peak operational hours.
  • Create and maintain standard operating procedures (SOPs) and checklists for all business processes.
  • Track costs and project allocations accurately in existing Excel systems.
  • Ensure proactive communication with clients regarding project updates and potential delays.
  • Upload and organize position descriptions and business documents in Trello for team access.

Expected Outcomes:

  • Reduce founder's email management time from 100% to 15-20% through effective triage systems.
  • Eliminate spam calls and filter only legitimate calls requiring founder attention.
  • Achieve same-day email response times with maximum 10 actionable items in the inbox.
  • Complete daily scheduling tasks without requiring founder's evening time blocks.
  • Ensure estimation delivery times are consistently met through proactive follow-up.
  • Process variation estimates within 24-48 hour turnaround times.
  • Establish and maintain lead qualification processes to improve sales efficiency.
  • Maximize utilization of existing software subscriptions.
  • Support business growth during onboarding and integration periods.
  • Work within a 10-80-10 framework: receive 10% guidance from founders, execute 80% independently, and provide 10% back for final review.

Requirements:

  • Strong experience with email management systems, particularly Outlook.
  • Excellent communication skills for phone screening and client interaction.
  • Experience with CRM systems and willingness to learn new platforms.
  • Proficiency in Excel for cost tracking and project management.
  • Experience with project management tools like Trello.
  • Understanding of construction/building industry terminology and processes preferred.
  • Ability to create detailed process documentation and SOPs.
  • Strong organizational skills and attention to detail.
  • Proactive communication style with ability to anticipate client needs.
  • Experience with lead qualification and basic marketing support.
  • Australian business hours availability.
  • Permanent work-from-home arrangement.


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