Executive Operations Specialist

1 day ago

Davao City, Davao, Philippines beBeeStrategic Full time $60,000 - $80,000
Job Overview

The Training and Executive Operations Manager role involves overseeing the operational anchor of a high-performing team. This position combines strategic leadership with hands-on execution, optimizing systems, driving performance, and scaling operations.

Key Responsibilities
  • Delivery Oversight & Client Success
  • Own the end-to-end client lifecycle, ensuring consistently exceptional service.
  • Monitor performance and operational KPIs, identifying gaps and implementing corrective action.
  • Gather and analyze client feedback to drive continuous improvement.
  • Serve as the voice of the client internally, ensuring alignment between expectations and delivery outcomes.
  • Team Leadership, Training & Coaching
  • Lead, mentor, and inspire a remote team, driving performance and engagement.
  • Design and execute onboarding programs, equipping new hires to deliver top-tier client support.
  • Shadow and audit workflows, providing coaching and accountability to raise the bar across the team.
  • Manage conflict decisively and maintain a culture of high performance and continuous learning.
  • Operational Systems & Process Optimization
  • Build, refine, and manage internal SOPs, playbooks, and workflows that scale operations efficiently.
  • Partner cross-functionally to streamline processes and strengthen operational alignment.
  • Maintain dashboards, reporting tools, and automation to drive visibility and data-informed decisions.
  • Identify operational bottlenecks and implement solutions to increase speed and quality.
  • Escalation Management & Strategic Problem Solving
  • Act as the primary escalation point for client or operational issues, resolving challenges swiftly and professionally.
  • Anticipate risks and manage expectations proactively to safeguard trust and operational integrity.
  • Embed a culture of prevention over reaction, elevating the team's maturity and resilience under pressure.

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