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Visionary Operations Executive
1 day ago
Operations Manager Job Summary
The Operations Manager plays a pivotal role in managing a team of Front Line Supervisors and Staff within a virtual Contact Center environment. This position requires exceptional leadership, strategic planning, and strong customer service orientation.
About the Role:
- Lead a team of 8 to 10 Front Line Supervisors and Staff across 24 x 7 service shifts.
- Direct overall service related activities for the team's customer service function while supporting the company's customer experience and operations strategies.
- Implement workforce management execution to optimize operational efficiencies without compromising the customer experience.
- Develop innovative solutions to improve operational efficiency, enhance the customer experience, and respond to customer requests.
Key Responsibilities:
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