Visionary Operations Executive

1 day ago


Davao City, Davao, Philippines beBee[Customer Centricity] Full time ₱3,000,000 - ₱4,000,000

Operations Manager Job Summary

The Operations Manager plays a pivotal role in managing a team of Front Line Supervisors and Staff within a virtual Contact Center environment. This position requires exceptional leadership, strategic planning, and strong customer service orientation.

About the Role:

  • Lead a team of 8 to 10 Front Line Supervisors and Staff across 24 x 7 service shifts.
  • Direct overall service related activities for the team's customer service function while supporting the company's customer experience and operations strategies.
  • Implement workforce management execution to optimize operational efficiencies without compromising the customer experience.
  • Develop innovative solutions to improve operational efficiency, enhance the customer experience, and respond to customer requests.

Key Responsibilities:



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