Help Desk Agent

2 days ago

Mabalacat, Central Luzon, Philippines beBeeSupport Full time ₱2,000 - ₱2,500

Job Overview:

We are seeking a skilled and patient Customer Support Professional to join our team. You will be responsible for assisting users via chat, email, and ticketing systems, resolving technical and general inquiries with professionalism and speed.

Key Responsibilities:

  • Respond to customer inquiries across multiple channels (chat, email, ticketing tools)
  • Troubleshoot and resolve technical or account-related issues
  • Use translation tools effectively to support non-English speaking users
  • Provide clear instructions and solutions in a friendly, patient, and professional manner
  • Escalate complex issues to the appropriate technical teams when needed
  • Accurately log customer interactions and feedback for quality and improvement
  • Collaborate with teammates across time zones to maintain seamless 24/7 support

Requirements:

  • At least 1 year of experience in customer or technical support (remote or on-site)
  • Fluent in English (written and verbal); additional languages are a plus
  • Willing and available to work in rotating shifts
  • Confident using and switching between support systems and translation functionalities
  • Strong problem-solving skills and a calm approach under pressure
  • Reliable internet connection and a distraction-free work environment

Preferred Qualifications:

  • Experience in tech or SaaS customer support
  • Familiarity with tools like Zendesk, Intercom, or Freshdesk
  • Previous remote work experience in a 24/7 support structure

What We Offer:

Our company offers a dynamic and supportive work environment where you can grow and develop your skills. As a Customer Support Specialist, you will have the opportunity to work with a diverse range of customers and resolve complex issues with confidence and professionalism.

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