Help Desk Specialist

2 days ago

Mabalacat, Central Luzon, Philippines beBeeSupport Full time ₱800,000 - ₱1,500,000
Help Desk Specialist

We are seeking a Help Desk Specialist to join our team. As a key member of our support team, you will be responsible for providing high-quality support to our customers via various channels.

  • Resolve customer inquiries and issues in a timely and professional manner.
  • Collaborate with internal stakeholders to escalate complex issues and provide solutions.
  • Document and track customer requests to improve processes and trends.
  • Develop and maintain knowledge base articles to assist customers.
Requirements
  • Minimum 4+ years of customer support experience.
  • Intermediate/advanced level knowledge of Google Sheets or Excel.
  • Excellent written and verbal communication skills.
  • Collaboration and teamwork skills.
  • Strategic problem-solving skills.
  • Ability to remain calm under pressure.
Preferred Qualifications
  • Bachelor's Degree in Business, Communications, English, or Journalism.
  • Experience working in a high-volume environment.
What We Offer

Our company is committed to providing a positive work environment and opportunities for growth and development.

As a Help Desk Specialist, you will have the opportunity to work with a dynamic team and contribute to the success of our organization.

Apply now to take the first step in your career journey

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