Help Desk Support Specialist

2 days ago

Mabalacat, Central Luzon, Philippines beBeeTroubleshooting Full time ₱1,000,000 - ₱1,200,000
Job Overview

This role involves providing technical assistance and troubleshooting support to clients via phone, chat, or email.

Key Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures

Other duties may be assigned by management. Additionally, we value continuous learning and professional development, and our team members are encouraged to take courses and participate in training sessions to enhance their skills and knowledge.

Requirements
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and advancement. Our team is dedicated to supporting each other's success and working collaboratively to achieve our goals.

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