Help Desk Specialist

3 days ago

Mabalacat, Central Luzon, Philippines beBeeCommunication Full time ₱180,000 - ₱270,000
Customer Service Expert

We are seeking a dedicated and detail-oriented Customer Service Expert to join our team.

Job Responsibilities:
  • Respond to customer inquiries via email, phone, live chat, and social media in a timely and professional manner.
  • Assist customers with orders, shipping, product details, and returns by providing accurate information and resolving issues efficiently.
  • Provide high-quality responses that reflect our service standards, ensuring customer satisfaction and loyalty.
Requirements:
  • Excellent communication skills, both written and verbal, with proficiency in English.
  • At least 1 year of online/remote customer service experience, with a proven track record of delivering exceptional results.
  • Experience with tools like Gorgias, Zendesk, or Shopify is an advantage.
  • Strong problem-solving and adaptability skills, with the ability to think critically and resolve complex issues.
  • Adaptable and solutions-oriented mindset, with a focus on delivering results and exceeding expectations.
Technical Requirements:
  • A personally owned PC or laptop with an i5 processor or equivalent.
  • Minimum of 15 Mbps for both upload and download internet speed.

Our ideal candidate will possess excellent communication skills, be able to work independently, and demonstrate a strong commitment to delivering exceptional customer service. If you are passionate about helping others and delivering outstanding results, we encourage you to apply.

As a member of our team, you will have the opportunity to grow and develop your skills, with access to ongoing training and development opportunities. You will also be part of a dynamic and supportive team environment, where collaboration and teamwork are highly valued.

Apply now to take the first step towards an exciting and rewarding career as a Customer Service Expert

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