App Commercial Strategy and Vision Leader

2 days ago

Mabalacat, Central Luzon, Philippines beBeeManager Full time $100,000 - $150,000

We are seeking a seasoned leader to oversee our App Commercial Desk strategy and vision. This role will involve overseeing day-to-day team activity, performance and ensuring that the team of App Desk Sales specialists is achieving and exceeding internal KPIs.

Key Responsibilities
  • Be the Global Business Owner for the App Commercial Desk strategy and vision.
  • Oversee day-to-day team activity and performance as a hands-on people manager.
  • Ensure team of App Desk Sales specialists are achieving and exceeding internal KPIs.
  • Serve as the point of contact supporting Enterprise Advocates, Loyalty Advocates and Marketplace Partners with app questions during the sales cycle.
  • Define, establish, measure, and report on metrics to analyze the internal efficiency, including SLAs and support volumes.
  • Work cross-functionally with other teams including Enterprise Deal Management, Marketplace Operations, Ecosystems and other groups to support the sales cycle.
  • Partner with content managers and business process analysts for the creation and maintenance of the process documentation for the App Commercial Desk.
  • Handle internal escalations in a timely manner and expedite resolution of problems as they arise.
  • Maintain operational reporting and delivery of executive updates.
  • Training and onboarding of new App Desk Sales Specialists.
  • Drive ongoing improvement of related processes and systems.
  • Partner with Business Systems Analysts on projects to identify repeatable data entry processes suitable for automation.
Requirements
  • Minimum 3 years relevant experience in a Supervisory/ Management role.
  • BS/BA in Business, Finance/Accounting, Economics, or a related discipline.
  • Highly proficient with Excel, including creating ad hoc formulas.
  • Must have a working knowledge of sales service desk tools.
  • Must have quoting/billing/vendor management background in a B2B or B2C setting.
  • Strong interpersonal skills and the ability to work/influence across organizational boundaries.
  • Excellent oral and written communication, interpersonal and analytical skills, and capable of explaining complex concepts.
  • Must have the ability and willingness to join video chats daily to support stakeholders, peers, management, customers, and partners.
  • Demonstrated ability to problem solve in complex situations with minimal guidance.
  • Demonstrable evidence of work accountability.
  • Team player.
Benefits

We offer a wide range of benefits designed to support your personal and professional growth, including health and wellbeing resources, paid volunteer days and more. For details visit our website.

About Us

We believe that every team has the potential to achieve great things. Our software products help teams collaborate and succeed. We value diversity, equity and inclusion in all aspects of our business and welcome applications from candidates who share these values.

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