Help Desk Professional

3 days ago

Mabalacat, Central Luzon, Philippines beBeeCustomerSupport Full time $25,000 - $35,000
Job Overview

A Customer Support Associate is a key role in delivering exceptional customer experiences through timely and effective issue resolution.

Responsibilities:

  • Deliver prompt and professional support to customers via phone, email, or chat.
  • Master product features and functionality to efficiently resolve customer issues and inquiries.
  • Collaborate closely with cross-functional teams globally to deliver world-class customer service.
  • Utilize incident management technologies to log, validate, track, and resolve application-related incidents.
  • Stay up-to-date on product releases, updates, and changes to provide accurate information to customers.

Requirements:

  • Strong written and verbal communication skills in Business English.
  • Prior experience in customer support or related customer service roles.
  • Ability to thrive in fast-paced environments with multiple priorities and deadlines.
  • Flexibility to work varied hours, including holidays and weekends.

Preferred Skills/Expertise:

  • Interest in Software as a Service (SaaS) and web applications.
  • Basic knowledge of software development processes and system design.
  • Experience monitoring technical or product metrics.

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