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Frontline Phone Support Lead

1 week ago

Manila, National Capital Region, Philippines NTT DATA North America Full time
About This Opportunity

NTT DATA North America is committed to hiring exceptional talent who share our vision of delivering unparalleled customer experiences. As a Frontline Phone Support Lead, you will be instrumental in driving customer satisfaction and exceeding service expectations.

Your primary responsibilities will include:

  1. Leading a team of customer service representatives to achieve outstanding results and meet service standards.
  2. Developing and implementing effective strategies to enhance customer engagement and loyalty.
  3. Maintaining a deep understanding of our insurance products and services to provide informed guidance to customers.

Requirements

To excel in this role, you must have:

  • A minimum of 3 years of experience in a leadership or supervisory capacity within a customer-facing environment.
  • Proven success in leading cross-functional teams to achieve service excellence and meet performance targets.
  • Strong coaching and mentoring skills, with the ability to develop and empower team members.