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Frontline Operations Supervisor

1 week ago

Manila, National Capital Region, Philippines Filinvest Land Inc. Full time

As the Frontline, Collections and Ledger Management Section Team Lead, you will be responsible for overseeing the day-to-day operations of our team. Your primary focus will be on ensuring that our staff is productive and effective in their roles.

Key Responsibilities:

  1. Staff Supervision: You will provide supervision and guidance to Frontline, Collections and LMS associates to help them achieve their full potential.
  2. Training and Development: Develop and implement training programs to enhance the skills and knowledge of our staff.
  3. Operational Performance: Measure and analyze the operational performance of our team and identify areas for improvement.
  4. Customer Service: Ensure that our customers receive exceptional service and that their concerns are addressed in a timely manner.
  5. Reporting and Communication: Prepare and present regular reports to management on the performance of our team and any issues that may need attention.