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Frontline Support Specialist

1 week ago

Manila, National Capital Region, Philippines Vista Equity Partners Management, LLC Full time

Our Mission

Tribute Technology aims to revolutionize the funeral industry by providing innovative technology solutions that make end-of-life celebrations memorable and effortless.

We strive to deliver exceptional customer experiences through our comprehensive platform, which brings together software and technology to provide a fully integrated experience for all users.

Job Description

The Frontline Support Specialist will play a crucial role in supporting our vendor base and direct consumers through various channels. This includes interacting with people via phone, email, internal ticketing, live chat, and social media.

The successful candidate will have strong oral and written communication skills in English, as well as the ability to work in a fast-paced environment and manage multiple competing priorities.

Key Skills

  • Strong communication skills
  • Ability to work in a fast-paced environment
  • Effective time management
  • Organizational skills and attention to detail
  • Ability to communicate effectively
  • Handling sensitive and confidential information
  • Order processing and customer support
  • B2B and DTC inquiries and requests
  • Rotational shifts and holiday coverage
  • Personal development and learning