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Phone Support Professional

1 week ago

Manila, National Capital Region, Philippines NTT DATA, Inc. Full time
Job Overview

We are seeking a Phone Support Professional to join our team at NTT DATA, Inc. As a member of our customer service team, you will be responsible for providing high-quality phone support to policyholders, ensuring their needs are met and their expectations are exceeded.

In this role, you will work closely with our management team and other professionals to develop and implement strategies that drive customer satisfaction and loyalty. You will also be responsible for staying up-to-date on industry trends and best practices, sharing your knowledge and expertise with the team.

Main Responsibilities:

  • Providing high-quality phone support to policyholders, addressing their inquiries and resolving their issues
  • Developing and maintaining a solid working knowledge of our insurance products and services
  • Collaborating with management and other team members to address service issues and concerns
  • Staying up-to-date on industry trends and best practices, sharing your knowledge and expertise with the team