Quality Assurance Specialist
4 days ago
Company Overview:
Welcome to Customer Frontline Solutions, Inc., a leading provider of innovative solutions for businesses. Our company is committed to delivering exceptional service and quality products that meet the evolving needs of our clients.
Job Description:
We are seeking a highly skilled Quality Assurance Staff to join our team. As a member of our QA team, you will be responsible for observing customer interactions, documenting case details, and conducting audits to assess performance. You will analyze findings, identify areas for improvement, and provide recommendations for corrective actions.
Key Responsibilities:
- Observe customer behavior and document interactions using Quality Assurance checklists
- Assess interactions and documentation to ensure compliance with guidelines and policies
- Analyze audit findings and performance metrics to identify areas for improvement
- Prepare report presentations for management to communicate results and recommendations
Required Skills and Qualifications:
- Graduate of any 4-year course or Senior High School Graduate/College Undergraduate
- Proficient in MS Office applications (MS Word, Excel, PowerPoint)
- Familiarity with cloud-based platforms for data management (e.g., OneDrive, SharePoint)
- PowerBI skills – an advantage
- Excellent analytical and problem-solving skills
- Fluent in English and Tagalog (writing, speaking, understanding)
- Strong attention to detail and strict adherence to schedules and policies
- Experience as a QA in a BPO setting is an advantage
Benefits:
- Amenable to conduct on-site audits at least once to thrice a week
- Able to commit to meeting KPIs (Job Quality, Productivity, Adherence to Schedule, etc.)
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