
Serving Clients Through Excellence in Customer Support
1 day ago
We are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer support and resolving technical issues in a timely manner.
Key Responsibilities:
- Respond to inbound tickets and live chat inquiries from clients during off-hours (U.S. and Asia coverage)
- Troubleshoot basic platform issues or user confusion, including document upload errors and account access
- Reference and interpret our internal guidebook to deliver accurate and helpful support
- Escalate complex issues internally and follow through until resolved
- Design, draft, and implement SOPs for CSR workflows, ticket handling, escalation paths, and resolution standards
- Tag recurring issues for process improvements or documentation updates
- Participate in QA/bug testing when new product iterations are released to flag potential customer-impacting issues before launch
Immediate Tasks:
- System Onboarding: Learn our platform functionality, Zendesk workflows, and SOPs
- Shadowing: Observe live support interactions to understand tone and troubleshooting expectations
- Knowledge Base Deep Dive: Study our internal guidebook and documentation to build platform fluency
- Communication Calibration: Align on tone, language, and etiquette when dealing with high-end legal clients
- Test Tickets & Chat Drills: Practice responding to mock tickets and live scenarios directly with our founding team
- Support Metrics & KPIs: Develop, define, and track relevant KPIs to monitor support performance and identify opportunities for improvement
-
Calamba, Calabarzon, Philippines beBeeSuccess Full time ₱1,200,000 - ₱1,500,000Job Title:Achieving Success through Client EngagementDeliver impactful product presentations and walkthroughs to clients, ensuring seamless adoption of our solutions. Collaborate with cross-functional teams to align client needs with our offerings.Key Responsibilities:Develop and execute effective onboarding strategies for new clients.Act as a primary point...
-
Remote Customer Support Specialist
2 days ago
Calamba, Calabarzon, Philippines beBeeCustomerService Full time ₱60,000 - ₱80,000Are you looking for a challenging and rewarding career in customer service?This role as a Customer Service Representative is an excellent opportunity to join our team and make a real difference in the lives of our customers.We are seeking a highly motivated and results-driven individual who is passionate about delivering exceptional customer experiences.In...
-
Client Support Specialist
1 day ago
Calamba, Calabarzon, Philippines beBeeCustomerSupport Full time ₱6,000 - ₱8,000Job Title: Client Support Specialist About the RoleWe are seeking a highly skilled and experienced Client Support Specialist to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional support to our clients through various communication channels.You will work closely with internal teams to resolve...
-
Excellent Client Relationships Manager
1 day ago
Calamba, Calabarzon, Philippines beBeeCustomerService Full time $60,000 - $75,000Customer Service Leadership OpportunityWe are seeking a Customer Service Manager to lead our customer service team and drive excellent client relationships.As a key member of our organization, you will oversee the day-to-day operations of the customer service team, ensuring efficient and high-quality service delivery. You will also work closely with...
-
Calamba, Calabarzon, Philippines beBeeCustomer Full time ₱1,000,000 - ₱1,200,000Job OverviewOur team delivers tailored solutions to meet the diverse needs of clients, prioritizing excellence and innovation.We're looking for customer service professionals to support a range of initiatives for well-known clients. In this role, you'll assist customers with enquiries and provide excellent service. This is an opportunity to contribute to...
-
Support Specialist
1 day ago
Calamba, Calabarzon, Philippines beBeeCustomerService Full time ₱1,200,000 - ₱2,100,000Job OverviewWe are seeking a skilled customer service professional to provide top-notch assistance to our clients. This role involves delivering exceptional customer experiences, resolving issues efficiently, and collaborating with cross-functional teams.Key ResponsibilitiesProvide timely and effective support to customers through various communication...
-
Customer Support Specialist
1 day ago
Calamba, Calabarzon, Philippines beBeeCustomer Full time $14,400 - $24,000Job Opportunity: Customer Support SpecialistThis role plays a vital part in our customer-facing team, serving as the first point of contact for users. As a remote support professional, you will provide top-notch assistance to customers, address inquiries, resolve issues, and offer guidance.Key Responsibilities:Support & Troubleshooting: Respond to customer...
-
Client Support Specialist
1 day ago
Calamba, Calabarzon, Philippines beBeeCareManager Full time ₱1,700 - ₱2,200Job DescriptionThe primary objective of an Outpatient Case Manager is to deliver exceptional, client-focused support throughout the treatment process. This encompasses intake, active care coordination, appointment scheduling, and discharge planning.Key responsibilities include:Serving as the main point of contact for assigned outpatient clients and their...
-
Career Opportunity
1 day ago
Calamba, Calabarzon, Philippines beBeeCustomerSuccess Full time $40,000 - $70,000Customer Success RoleAt our fast-growing company, we are looking for a proactive and enthusiastic Customer Success Specialist to ensure that our clients receive outstanding service and support throughout their engagement with us. The primary goal of this role is to serve as the main point of contact for clients, helping them achieve their desired outcomes,...
-
Senior Client Advocate
2 days ago
Calamba, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱3,000,000 - ₱4,000,000Unlock Customer SuccessWe are seeking a dedicated and experienced Customer Success Manager to drive exceptional service delivery to our clients. As the Customer Success Manager, you will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future...