Remote Customer Support Specialist

2 days ago

Calamba, Calabarzon, Philippines beBeeCustomerService Full time ₱60,000 - ₱80,000

Are you looking for a challenging and rewarding career in customer service?

This role as a Customer Service Representative is an excellent opportunity to join our team and make a real difference in the lives of our customers.

We are seeking a highly motivated and results-driven individual who is passionate about delivering exceptional customer experiences.

In this role, you will be responsible for serving as the primary point of contact for customers via phone, addressing inquiries, resolving complaints, and guiding customers through solutions.

You will also maintain a thorough understanding of products, services, and policies to effectively assist customers and accurately document customer interactions and transactions across all tools/platforms.

Furthermore, you will collaborate with other departments to resolve customer issues and escalate complex problems as necessary, striving to exceed customer satisfaction goals and performance metrics.

If you have a strong commitment to customer service, excellent communication skills, and a passion for problem-solving, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Serve as the primary point of contact for customers via phone
  • Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
  • Maintain a thorough understanding of products, services, and policies to effectively assist customers
  • Accurately document customer interactions and transactions across all tools/platforms
  • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
Requirements:
  • High School Diploma or equivalent
  • Good communication skills
  • Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
Benefits:
  • Paid Training
  • HMO and Group Life Insurance
  • Paid Time Off
  • Referral Program
  • Career Advancement
About Us:

We are a leading provider of human capital solutions, helping our clients and their people navigate the complexity of health, wealth, and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience.

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