Senior Client Advocate

1 day ago

Calamba, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱3,000,000 - ₱4,000,000
Unlock Customer Success

We are seeking a dedicated and experienced Customer Success Manager to drive exceptional service delivery to our clients. As the Customer Success Manager, you will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future customer support team members. This role requires strong leadership skills, a customer-centric approach, and the ability to effectively collaborate with internal and external stakeholders.

Key Responsibilities
  • Own overall relationship with assigned clients from Australia, which includes managing onboarding, implementation, training, increasing adoption, and high levels of customer satisfaction
  • Work in the Australian time zone, and handle key accounts
  • Liaising with internal departments to ensure client needs are fulfilled effectively
  • Be the voice of the customer and provide internal feedback on how we can better serve them, build roadmaps, and track progress towards solving customer problems
  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
  • Stay up-to-date on product development and the latest releases
  • Conducting business reviews to ensure clients are satisfied with their products and services
  • Keeping up on trends, changes, and competitor actions that might affect the client
  • Bring in new ideas and craft approaches to delight our customers
Required Skills & Qualifications
  • 1 to 2+ years experience as a Customer Success or SaaS environment targeting SMBs or enterprise companies
  • Significant experience in a customer-facing role. (SaaS & Fintech industry would be beneficial)
  • Proactive on how to solve problems or improve processes within the company
  • Strong verbal and written communication skills, with the ability to present and communicate data & issues to senior management
  • Confidence working with ambiguity, unknown variables, and problem statements (and find ways to bridge those gaps, when necessary)
  • Strong interpersonal skills and an ability to build rapport with customers
  • You have a passion for start-ups or dynamic environments

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