Customer Support Specialist

2 days ago

Calamba, Calabarzon, Philippines beBeeCustomer Full time $14,400 - $24,000
Job Opportunity: Customer Support Specialist

This role plays a vital part in our customer-facing team, serving as the first point of contact for users. As a remote support professional, you will provide top-notch assistance to customers, address inquiries, resolve issues, and offer guidance.

Key Responsibilities:
  • Support & Troubleshooting: Respond to customer queries via email, chat, and occasional phone support within agreed service level agreements.
  • Issue Resolution: Efficiently diagnose and resolve product usage issues with empathy.
  • Onboarding & Education: Guide new users through platform setup and onboarding procedures.
  • Knowledge Management: Develop and maintain knowledge-base content, FAQs, and help documentation.
  • Customer Advocacy: Collect user feedback and alert product and engineering teams to recurring issues or feature requests.
  • Voice of the Customer: Represent customer concerns in team discussions and planning sessions.
  • Account Assistance: Help the account management team with usage checks, renewal reminders, and proactive outreach to ensure customer satisfaction.
  • Cross-Functional Collaboration: Work closely with Sales, Product, and Engineering to communicate customer challenges, needs, and expectations.
About You:

You must possess:

  • At least 2 years of experience in customer support (preferably in SaaS or tech-driven environments).
  • Exceptional written and spoken English skills, with a clear, friendly, and professional communication style.
  • The ability to effectively diagnose problems and walk customers through solutions.
  • Experience with support tools like Zendesk, Intercom, Freshdesk, or similar.
  • The capacity to multitask and prioritize in fast-paced, remote environments.

Nice-to-Have Qualifications:

  • Familiarity with Applicant Tracking Systems (ATS), HRTech, or recruitment processes.
  • A basic understanding of APIs, integrations, or web-based products.
  • Previous experience working remotely or in asynchronous teams across time zones.

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