Help Desk Hero

2 days ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerSupport Full time ₱500,000 - ₱800,000
Customer Support Champion

About the role: Delivering exceptional customer experience is crucial for our success. We are looking for individuals to join our team in providing innovative solutions and support.

Key Responsibilities:
  • Engage with customers to handle and resolve queries efficiently
  • Liaise with internal teams to investigate issues and find resolutions
  • Develop subject matter expertise in all areas of B2C products, systems, and processes
  • Identify trending issues and escalate concerns accordingly
  • Review current processes, templates, and systems to suggest improvements that enhance the customer experience or enable self-service
Requirements:
  • Experience working in a CS environment, preferably B2C
  • Strong communication skills and sound decision-making abilities
  • Willingness to take ownership of tasks and investigations, and own the outcome
  • Self-motivated with strong organizational skills and methodical approach to problem-solving
  • Strong interpersonal skills to communicate with internal and external stakeholders
  • Ability to work in a pressurized environment with varying deadlines and priorities
  • Analytical skills to identify trends and take corrective actions
  • Ability to work independently and as part of a team
Desired Skills/Experience:
  • Knowledge of general operations within financial services/FinTech
  • Working knowledge of Zendesk (or similar CRM)
  • Understanding of KYC and/or AML
Why This Role?
  • Make a Global Impact: Contribute directly to the success of millions of users worldwide
  • Accelerate Your Career: Benefit from internal mobility, mentoring programs, and continuous learning opportunities
  • Thrive in a Connected Organization: Collaborate with colleagues across international hubs
  • Embrace a Principle-Driven Culture: Work in an organization guided by strong principles and values that foster growth
  • Enjoy Competitive Compensation and Benefits: Receive a competitive salary, benefits, and flexible work arrangements


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