Documentation Specialist

2 days ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeContentCreator Full time $7,800 - $8,400
Content Writer Position

The ideal candidate will be responsible for creating and updating articles that explain complex processes in simple terms.

This role requires the ability to work closely with the support team to ensure that our documentation accurately reflects our processes and procedures.

Key Responsibilities:
  • Update existing documentation based on process changes
  • Document escalation procedures you learn from the team
  • Help translate complex processes into simple steps
  • Follow documentation standards and formats we provide
  • Review and improve existing articles
Required Skills:
  • Must have customer support or help desk experience
  • Understands escalation processes and ticket workflows
  • Can write clearly in English
  • Is patient and detail-oriented
  • Eager to learn and improve writing skills
  • Comfortable asking questions when something is unclear

We are looking for someone who is comfortable working independently and as part of a team. The ideal candidate will be able to communicate effectively with engineers and other stakeholders to gather information and clarify complex concepts.



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