
Help Desk Expert
2 days ago
This is a role for individuals who excel in delivering top-tier support to users.
- Key Responsibilities:
- Support & Troubleshooting: Handle inquiries, resolve issues, and provide guidance.
- Respond to customer queries via email, chat, and occasional phone support within agreed SLAs.
- Diagnose and resolve product usage issues efficiently and empathetically.
- Onboarding & Education: Guide new users through platform setup and onboarding steps.
- Develop and maintain knowledge-base content, FAQs, and help documentation.
- Cross-Functional Collaboration: Work closely with Sales, Product, and Engineering to communicate customer challenges, needs, and expectations.
Must-Have:
- 2+ years of customer support experience (ideally in SaaS or tech-driven environments).
- Exceptional written and spoken English; clear, friendly, and professional communication style.
- Strong ability to diagnose problems and walk customers through solutions.
- Experience with support tools like Zendesk, Intercom, Freshdesk, or similar.
- Proven ability to multitask and prioritize in fast-paced, remote environments.
Why Join Us?
- Be part of a cutting-edge recruitment technology platform shaping the future of global hiring.
- Work in a dynamic and collaborative startup environment.
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Flexible remote/hybrid work setup.
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