Customer Interaction Professional
2 days ago
We're looking for a professional Phone Receptionist/Front Desk Support to be the first point of contact for our clients, providing front desk support with a warm and professional presence via telephone.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to understand and navigate company structure and team functions.
Responsibilities- Answer incoming front desk phone calls promptly and professionally
- Identify caller needs and route them to the appropriate department or team member
- Provide general information about our services and processes when applicable
- Maintain accurate call logs and messages
- Follow call-handling protocols and update internal directories as needed
- Work closely with internal teams to understand current priorities and workflows
- Represent us with a warm and helpful demeanor in all communications
- Prior experience in a receptionist, call center, or customer service role (at least three years)
- Excellent verbal communication and listening skills
- Strong interpersonal skills with a pleasant, professional phone manner
- Ability to quickly understand and navigate company structure and team functions
- Tech-savvy and comfortable with VoIP systems, call management software, and basic CRM tools
- Reliable internet connection and quiet, professional remote work environment
- Previous experience supporting North American teams or clients
- Background in administrative support or executive assistance is a plus
We value professionalism, positivity, and people-first support. Our team respects your time, values your contributions, and encourages growth.
You'll work with a world-class team that makes a real impact in our industry.
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