Help Desk Professional

1 day ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerSupport Full time ₱2,500 - ₱3,000
Job Description

We are seeking a highly skilled professional to join our organization. The ideal candidate will have previous work experience supporting software applications and knowledge of conversion rate optimization best practices.

The successful candidate will provide prompt, high-quality responses to customer inquiries, understanding each customer's unique needs and offering personalized and insightful support.

Main Responsibilities
  • Monitor, troubleshoot, and respond to inbound and support-related inquiries in real time
  • Open and monitor issue tickets, escalating internally as needed
  • Understand customer context to offer relevant and strategic support
  • Provide guidance on best practices with support from subject matter experts
Requirements
  • Excellent communication skills: verbal, written, and reading
  • 4+ years of experience in customer support (preferably in software applications or tech)
  • 3+ years of hands-on e-commerce experience
  • Familiarity with CRM systems
  • Familiarity with conversion rate optimization best practices
Work Environment

This is a full-time remote position that requires 8 hours of work per day, 5 days a week.



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