
Client Service Advocate
2 days ago
We are seeking a highly skilled Customer Support Representative to join our team. As a key member of our customer experience unit, you will be responsible for providing exceptional support to our clients via various communication channels.
Key Responsibilities:
- Respond to and resolve customer inquiries in a timely manner
- Assist and collaborate with the wider squad to provide best practice system use and education to customers
- Proactively analyze product functionality and identify user errors and root causes
- Evaluate and escalate bugs or product logic/functionality concerns as necessary
- Work with customers across multiple channels (email, chat, phone) to understand organisational workflow and how our platform can support people processes
Requirements:
- 1–2 years of experience in a fast-paced customer service/support environment
- Relevant payroll experience (e.g., KeyPay/Employment Hero)
- Prior experience in a SaaS customer experience environment
- Strong problem-solving and troubleshooting skills
- Ability to manage competing priorities and work autonomously, seeking help when needed
What We Offer:
We offer a remote working environment with flexible hours, access to cutting-edge tools, and a collaborative outcomes-driven team. You'll have the opportunity to own ESOPs and access a wide range of benefits, including generous paternity leave, egg freezing subsidy, WFH office budget, and strong learning and development opportunities.
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