Help Desk Specialist

2 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomer Full time ₱150,000 - ₱300,000
Job Opportunity

You are invited to apply for a position that is pivotal in ensuring customers maximize their experience with our products and services. This role demands outstanding communication skills, a problem-solving mindset, and the ability to adapt to a fast-paced dynamic environment.

Key Responsibilities
  • Provide real-time support through Zendesk tickets and calls, ensuring prompt and accurate resolutions.
  • Handle incoming phone calls to troubleshoot customer issues with empathy and clarity.
  • Address a wide range of inquiries, including hardware setup, software functionality, troubleshooting, and best practices.
Technical Expertise Required
  • Gain in-depth knowledge of products, including assembly, software, hardware, printing solutions, and account management.
  • Troubleshoot and resolve technical issues while escalating complex cases to the Tier 2 team when necessary.
  • Work closely with teams to share knowledge, resolve escalations, and improve workflows.
  • Participate in team training, mentorship, and development sessions to enhance your skills
Qualifications and Skills
  • 2-3 years of technical support experience.
  • Previous experience troubleshooting hardware and software remotely is required.
  • Exceptional English language written and verbal communication skills.
  • Strong problem-solving skills with a customer-first mindset.
  • Ability to troubleshoot technical issues in a clear, concise manner.
PREFERRED QUALIFICATIONS
  • Familiarity with Zendesk support ticketing systems.
  • Background in photography, software, or event-related technology is a plus.
  • Proactive and resourceful in identifying solutions.
  • Comfortable working in a remote team environment.
  • Strong attention to detail and organizational skills. Ability to handle a high volume of inquiries while maintaining quality.
  • Empathy and patience when dealing with customer challenges.

We Value
  • Candidates who can work independently and collaboratively as part of a team.
  • Candidates who possess strong problem-solving skills and analytical thinking.

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