
Help Desk Specialist
2 days ago
We are seeking a highly skilled Customer Service Agent to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional service to our clients via email, phone, live chat, and social media.
About the Role:This is a fantastic opportunity for someone who is passionate about providing world-class service and making a meaningful impact. Our ideal candidate will have excellent communication and problem-solving skills, as well as experience working in a remote setting.
The successful candidate will be able to provide thoughtful and high-quality responses to customer inquiries, while also being adaptable and solutions-oriented.
Key Responsibilities:- Address customer inquiries through various channels, including email, phone, live chat, and social media.
- Assist customers with orders, shipping, product details, and returns.
- Proficiency in English (both written and verbal)
- At least 1 year of online/remote customer service experience
- Experience with tools like Gorgias, Zendesk, or Shopify is a plus
- Excellent problem-solving and communication skills
- Adaptable and solutions-oriented mindset
- Personally owned PC or laptop with an i5 processor or equivalent
- Minimum of 15 Mbps for both upload and download internet speed
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