Help Desk Technician – Remote Role

3 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeSupport Full time ₱1,200,000 - ₱1,600,000

Technical Support Specialist

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This role is critical to the success of our organization as a Technical Support Specialist. You will be responsible for providing direct user assistance via phone, email, Teams, and ticketing system, serving as the first line of support for all internal technology issues.

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Your primary focus will be on triaging, resolving, or escalating support requests in a timely, professional manner. This position involves managing user provisioning across multiple platforms and maintaining technical documentation. You will also contribute to IT process improvement efforts and assist in stabilizing IT operations by resolving Tier 1 and select Tier 2 support issues.

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We are looking for an individual with a strong emphasis on service, ownership, and consistency who can work effectively in a fast-paced environment. As a Technical Support Specialist, you will be the primary intake for support requests across multiple channels and must be able to troubleshoot and resolve issues efficiently.

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You will also be responsible for configuring and deploying new Windows devices using Autopilot and Intune policies, supporting end-users on desktop/laptop issues, mobile device setup, email configuration, MFA setup (Microsoft Authenticator), and printer issues (Windows Print Server). Additionally, you will install and configure business applications and tools, provide remote support via Splashtop, and log all support interactions and resolutions with attention to detail and within SLA expectations.

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We offer a challenging and rewarding career path for individuals who are passionate about technology and customer service. If you have excellent communication and customer service skills under pressure, along with strong documentation and organizational abilities, we encourage you to apply for this exciting opportunity.

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Required Skills and Qualifications:

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  • Associate degree or equivalent experience in Information Technology or related field">
  • CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar">
  • 2–4 years in a help desk or technical support role">
  • Prior experience with device provisioning and user account administration">
  • Demonstrated experience supporting Windows environments and Microsoft 365">
  • Familiarity with common SMB tools and IT infrastructure">
  • Strong communication and customer service skills under pressure">
  • Excellent documentation and organizational abilities">
  • Self-motivated with the ability to prioritize and take ownership">
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Benefits:

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We offer a dynamic work environment with opportunities for growth and development. As a Technical Support Specialist, you will have the chance to work with various technologies and contribute to IT process improvement efforts.

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Others:

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Please submit your application if you have the necessary skills and qualifications for this role. We look forward to reviewing your application.

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