
Service Experience Manager
3 days ago
We empower individuals to unleash their creativity and bring unique ideas to life through customized products. Our top-quality products provide a seamless experience via exceptional team and AI-integrated systems.
Our company has team-members across the globe, offering a fully remote working platform to attract the world's best talent.
The RoleAs a Customer Service Manager, you will lead our customer service team, ensuring efficient high-quality service delivery and maintaining our reputation for outstanding client relationships.
Responsibilities- Lead, mentor, and manage day-to-day operations of the customer service team.
- Train and develop team members to ensure they have tools and knowledge to perform at their best.
- Act as escalation point for complex or high-priority customer issues, working closely with customers to resolve concerns efficiently.
- Monitor customer interactions and feedback to identify trends, opportunities for improvement, and potential areas of innovation.
- Work with cross-functional teams to ensure customer expectations are met and exceeded.
- Develop and implement best practices for customer service processes and workflows.
- Analyze customer service metrics to track team performance and customer satisfaction, providing regular reporting to leadership.
- Drive initiatives to enhance customer loyalty, satisfaction, and retention.
- Create and maintain detailed customer service documentation, FAQs, and knowledge base content.
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