Exceptional Client Experience Manager

2 days ago

San Fernando, Central Luzon, Philippines beBeeManagement Full time ₱500,000 - ₱800,000
Client Services Manager Job Overview

This role involves managing client expectations and ensuring service delivery. The ideal candidate should be highly motivated, with strong relationship management skills and the ability to analyze data.

The successful Client Services Manager will serve as the primary liaison between our contact center and clients, ensuring seamless communication and collaboration.

  • Key Responsibilities:
  • Serve as main point of contact for assigned client accounts.
  • Ensure service delivery aligns with client expectations, SLAs, and KPIs.
  • Conduct regular business reviews and performance presentations with clients.
  • Collaborate with operations, QA, and training teams to resolve issues and implement improvements.
  • Identify opportunities for account growth and upselling additional services.
  • Manage client onboarding, transitions, and change requests.
  • Monitor client satisfaction and proactively address concerns.

Required Skills and Qualifications

  • Bachelor's degree in Business, Communications, or a related field (preferred).
  • 3+ years of experience in client services or account management in a BPO or contact center.
  • Strong relationship management and communication skills.
  • Ability to analyze data and present insights to clients.
  • Experience managing multiple client accounts simultaneously.
  • Familiarity with CRM tools and reporting platforms.

Benefits and Opportunities

We offer a competitive compensation package, including health insurance, meal allowance, career growth opportunities, and more.

Our team members enjoy a positive work environment, supportive colleagues, and opportunities for professional development.

We value diversity and inclusivity, promoting a workplace culture that is respectful and welcoming to all employees.

About This Role

This is a challenging yet rewarding opportunity for an experienced Client Services Manager to join our team.

If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply.

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