Service Experience Expert

3 days ago

San Fernando, Central Luzon, Philippines beBeeQuality Full time $40,000 - $60,000
Product Quality Advocate

At Thumbtack, our mission is to make homeowners' lives easier by providing them with a seamless experience in hiring and managing service professionals. To achieve this goal, we need talented individuals who can help us drive product quality initiatives.

As a Product Specialist, you will play a vital role in ensuring that our products meet the highest standards of quality. You will be responsible for efficiently triaging bugs, actively supporting the validation and analysis of user feedback, and contributing to the development of data-driven insights to influence decisions and drive improvements.

Our ideal candidate has strong research, navigation, and investigative skills, with a keen ability to gather relevant information. They should have experience with Salesforce, Coda, and Jira or similar tools, as well as proficiency in Google Workspace, including Forms, Sheets, Docs, and Slides. A team player with excellent collaboration skills, capable of gaining the cooperation of colleagues to achieve common goals, is a must.

  • Key Responsibilities:
  • Manage bug reports, feedback reports, metrics, data analyses, and quality audits to identify opportunities to enhance KPIs, guidelines, and processes.
  • Address bugs and feedback effectively, provide constructive feedback, engage with team members, and collaborate with internal customers to resolve knowledge gaps and errors.
  • Collaborate cross-functionally with other teams (e.g., Eng, Enablement, Quality) to improve product performance and user experience.
  • Assist in the creation and maintenance of documentation and best practices related to product usage, bug resolution, and feedback management.

Requirements:

  • Strong critical thinking skills, with the ability to manage multiple tasks and priorities simultaneously.
  • Experience working with technical support software and platforms.
  • Excellent communication and problem-solving capabilities.
  • Ability to work collaboratively in a fast-paced environment.

We value diversity and inclusion:

Thumbtack is an equal opportunity employer and welcomes applications from qualified candidates of all backgrounds.

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