Customer Experience Manager

23 hours ago

San Fernando, Central Luzon, Philippines beBeeCustomer Full time ₱350,000 - ₱500,000
Job Opportunity

This is a great career opportunity for someone who is looking to join an international company with a vibrant, friendly, and supportive working environment.

About the Role

The Customer Service Representative ensures a smooth client experience by managing orders from intake to invoicing with accuracy and efficiency. Supporting the company's mission to deliver quality branded solutions, CSR works closely with internal teams and clients to maintain operational excellence and clear communication.

Duties and Responsibilities:
  • Review incoming orders for accuracy, margin requirements, and artwork readiness
  • Coordinate timelines with vendors and ensure orders are aligned with client expectations
  • Track orders through production and delivery, updating the WIP dashboard daily
  • Respond to client questions, requests, and updates in a clear, concise, and timely manner
  • Escalate challenges proactively, offering solutions and ensuring follow-through
  • Maintain consistent updates with both internal stakeholders and external vendors
  • Communicate with vendors to request and deliver quotes from factories to clients
  • Proactively follow up with vendors and clients to keep all parties informed throughout the order process
  • Ensure timely and accurate invoicing of completed jobs
  • Handle simple bookkeeping and billing reconciliation tasks
  • Monitor job status to prevent missed billing or delivery issues
  • Maintain up-to-date order status in CRM and WIP tools
  • Flag inefficiencies or risks and participate in workflow improvement efforts
  • Adhere to team best practices for naming, notes, and internal communication
  • Request and evaluate quotes from international vendors (e.g., China, Vietnam, Cambodia)
  • Identify and recommend the best pricing options to the sales team based on availability and cost
Requirements:
  • 2+ years' experience in virtual assistant, customer service, project coordination, or order fulfillment
  • Highly organized with strong attention to detail
  • Tenacious — you follow through until a job is complete
  • Able to perform simple bookkeeping tasks accurately and independently
  • Forward-thinking — you anticipate issues and propose solutions
  • Excellent written and verbal communication skills
  • Familiarity with CRM systems and vendor coordination preferred
  • Ability to thrive in a fast-paced, team-driven environment
  • Proactive in communication, especially when facing potential delays or escalations

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