Customer Service Experience Lead
3 days ago
This is a customer service leadership role that involves managing the delivery of high-quality support experiences to clients and partners.
Key Responsibilities:- Develop and implement policies, procedures, and standards to align with business goals and customer expectations.
- Analyze customer service metrics to identify areas for improvement, drive team performance, and report insights to leadership.
- Escalate and resolve customer issues and complaints with professionalism and urgency, ensuring timely resolution and customer satisfaction.
- Collaborate cross-functionally with teams to resolve customer pain points and improve platform experience.
- Minimum 6 years of experience in customer service, including at least 2 years in a managerial or team lead role.
- Strong understanding of customer service practices and customer journey management within tech or SaaS companies.
- Previous experience in the insurance or InsurTech space is beneficial.
- Fully Remote Work Environment
- Flexible Leave Policy
- Competitive Remuneration Package
- Performance Bonus
- Stock Options after 6 months
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Customer Experience Lead
3 days ago
San Fernando, Central Luzon, Philippines beBeeCustomerService Full time ₱33,500 - ₱38,500Customer Service Leadership RoleWe are seeking an experienced Customer Service Leader to join our team. This is a fantastic opportunity to leverage your leadership and customer service skills to make a real impact on our customers' lives.Job Responsibilities:Handle complex customer issues through effective communication via various channels, including phone,...
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Senior Customer Experience Lead
2 days ago
San Fernando, Central Luzon, Philippines beBeeCustomerSupport Full time ₱3,200,000 - ₱4,500,000Customer Support ManagerThe ideal candidate will possess exceptional leadership skills, strong mentoring abilities, and a proven track record in managing multiple teams.We are seeking an experienced Customer Support Manager to oversee the customer service operations and enhance the quality of the customer experience.Key Responsibilities:Develop and implement...
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Service Experience Manager
3 days ago
San Fernando, Central Luzon, Philippines beBeeCustomer Full time $60,000 - $90,000About Our OpportunityWe empower individuals to unleash their creativity and bring unique ideas to life through customized products. Our top-quality products provide a seamless experience via exceptional team and AI-integrated systems.Our company has team-members across the globe, offering a fully remote working platform to attract the world's best talent.The...
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Experience Customer Service Representative
3 days ago
San Fernando, Central Luzon, Philippines beBeeAmbassador Full time ₱540,000 - ₱600,000At Startops, we are seeking a passionate and customer-focused Customer Experience Specialist to join our team. As a key member of our operations support team, you will play a pivotal role in delivering exceptional customer service across multiple channels.About the RoleThis is an exciting opportunity for someone who thrives in a fast-paced environment and...
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Director of Customer Experience
3 days ago
San Fernando, Central Luzon, Philippines beBeeCustomerSupport Full time ₱4,500 - ₱6,000Customer Support DirectorWe are seeking an experienced and proactive individual to lead and optimize our customer support operations.Responsibilities:Lead, train, and mentor a team of customer service agents to deliver exceptional supportIdentify and implement solutions to address the root cause of recurring customer issues, ensuring long-term resolution and...
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Customer Service
1 week ago
San Fernando, Central Luzon, Philippines Remote Employee PH Full time ₱1,500 per yearRemote Employee BPO has an outstanding opportunity for you Role: Customer Service and Sales RepresentativeCompensation: Competitive Basic SalaryBenefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).Work Schedule: 5-day work week, 6:00am - 3pm Philippine timeWork Setup: WFO - San Fernando, Pampanga (near SM...
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Customer Experience Specialist
2 weeks ago
San Fernando, Central Luzon, Philippines beBeeCustomer Full time ₱15,000 - ₱25,000Customer Service Role OverviewSeeking Enthusiastic Representatives to Support Customer Initiatives\Our company is looking for skilled customer service representatives to work on high-profile projects with recognizable brands. In this role, you'll provide exceptional support and create positive experiences for customers. You'll be the face of our...
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Lead Customer Service Representative
3 days ago
San Fernando, Central Luzon, Philippines beBeeCustomer Full time ₱41,000 - ₱45,000Customer Support SpecialistWe are seeking an experienced professional to join our team as a Customer Support Specialist.Job Description:The ideal candidate will possess strong expertise in customer service, with excellent communication and problem-solving skills. They will be responsible for providing top-notch support to clients, resolving issues...
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Customer Service
1 week ago
San Fernando, Central Luzon, Philippines Remote Employee Full time ₱150,000 - ₱300,000 per yearKey Responsibilities:Answer inbound calls, text messages, emails, and web enquiries from customers Quote customers based on internal pricing tools and guidelines Organise pickup jobs by liaising with internal dispatch systems or team Handle follow-ups, confirmations, and post-job communication Build rapport and close deals confidently we dont chase, we...
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Customer Experience Director
3 days ago
San Fernando, Central Luzon, Philippines beBeeAccountability Full time ₱6,000,000 - ₱8,000,000Senior Customer Success ManagerThe Senior Customer Success Manager will have a portfolio of accounts and lead the engagement throughout the customer lifecycle. With customers, you will create and implement success plans focused on attaining desired customer outcomes.Key ResponsibilitiesManage named accounts accountable for engagement and satisfaction over...
