Service Operations Manager
3 days ago
This role is responsible for overseeing service delivery, coordinating with field technicians, and ensuring timely responses to customer inquiries.
Key Responsibilities:- Respond to customer calls and emails regarding fire alarm-related issues
- Coordinate and schedule service calls based on priority and technician availability
- Assess fire alarm system issues remotely, determining whether a technician needs to be dispatched
- Make informed decisions on which technician to schedule based on the complexity of the issue
- Proven experience in fire alarm systems and technical troubleshooting
- Strong organizational and problem-solving skills with the ability to manage multiple tasks
- Excellent communication skills, both verbal and written
- Ability to diagnose issues remotely and provide appropriate solutions
- Experience in coordinating technicians and managing service schedules
Maintaining our customers' trust through prompt and efficient service delivery is essential. As a Service Operations Manager, you will play a critical role in ensuring our customers receive top-notch support when they need it most.
Our team values collaboration, innovation, and continuous improvement. We are committed to providing our customers with exceptional service and building long-term relationships that drive business growth.
We offer a competitive compensation package, comprehensive training programs, and opportunities for career advancement in a dynamic and growing industry.
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