Senior Client Support Specialist

2 weeks ago


Imus, Calabarzon, Philippines beBeeCustomerSupport Full time $45,000 - $60,000
Customer Service Representative Job Description

We are seeking a skilled professional to provide exceptional customer support as a Customer Service Representative. This is a full-time and long-term role, dedicated exclusively to serving clients.

Responsibilities:

  • Provide timely and effective chat and email support to clients
  • Monitor products and feedback for continuous improvement
  • Manage databases to ensure efficient operations
  • Coordinate with teams to achieve project goals
  • Ensure customer satisfaction through effective communication
  • Generate leads and sales opportunities for clients
  • Resolve complaints in a professional manner
  • Maintain up-to-date knowledge of client products

Requirements:

  • Fully fluent in English language
  • Proficient in using various apps and technology
  • Ability to commit long-term and full-time
  • Ability to work flexible U.S. business hours (Pacific Time, Central Time, or Eastern Time)
  • No prior experience required, but previous experience will be considered

Desired Qualities:

  • Track record of success in work or academic environments
  • Ability to solve complex problems with minimal guidance
  • Experience working in high-performance environments
  • Skilled at anticipating team members' needs
  • Willingness to work hard and persevere
  • Intellectual curiosity and resourcefulness
  • Professionalism


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