Senior Client Support Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomerService Full time ₱500,000 - ₱800,000

Job Description:

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  • ">
  • As a Senior Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding clients' products and services.">
  • In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.">
">Key Responsibilities:">
  • ">
  • You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.">
  • Efficiently handle incoming calls, emails, and other communication channels (including Slack).">
  • Record and maintain detailed client information; ensure excellent client relations and problem resolution.">
  • Schedule and coordinate visits with nurses, ensuring accurate and timely appointments.">
  • Update paperwork, maintain records, and perform data entry using tools like Google Sheets, Excel, and internal databases.">
  • Payment processing by collecting payments via platforms such as Stripe and ensuring accurate record-keeping.">
  • Assist with coordinating events and special initiatives as needed.">
  • Monitor and maintain supply inventory.">
  • Utilize multiple screens and perform tasks with high accuracy and efficiency.">
  • Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.">
  • Ensure proper and timely escalation of issues to meet internal and external expectations.">
  • Identify opportunities and recommendations for continuous process improvement.">
  • You are expected to deliver service excellence and maximize customer satisfaction.">
  • Work with the external team to stay updated on product and service knowledge.">
">

Requirements:

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  • ">
  • At least a bachelor's degree in any field you're passionate about.">
  • Proven experience in office administration, customer service, or related fields (may it be email, phone, or chat support).">
  • Proficient in using Google Workspace (Google Drive, Google Sheets, Google Docs) and other office tool applications.">
  • Fluent in English with excellent reading comprehension, verbal, and written communication skills.">
  • Experience in call center environments and sales is highly valued.">
  • An ability to understand and communicate complex ideas to customers, both verbally and in written form.">
  • Familiarity with payment processing platforms (e.g., Stripe) and tech tools.">
  • Aptitude to quickly learn and navigate new technology, systems, and applications.">
  • Intermediate understanding of common Customer Experience best practices.">
">

PREFERRED SKILLS…

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  • Background in sales and client relations.">
  • Prompt and punctual, with the ability to meet deadlines.">
  • Comfortable with collaboration tools (e.g., Slack).">
  • Quick typing skills and experience managing tasks across multiple screens.">
">

Schedule Requirements:

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  • ">
  • Full-time: 8 hour shifts">
  • Monday - Friday with rotating weekends as needed">

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