Technical Client Support Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomer Full time ₱35,000 - ₱50,000
Job Title: Senior Technical Support Advocate

 

About Us

 

We are a global team, united by our desire to connect diverse people with common values for impactful work in communities worldwide.

 

Our Values
  • Meaningful connections start with authenticity.
  • We do our best work by being curious and dynamic.
  • Our success combines ambitious vision with operational excellence.
  • At the heart of great partnerships, we find empathy.

 

Job Description

 

This position involves providing hands-on technical support, feature explanations, and best practice guidance for our product. You will support customers, partners, and colleagues in a fast-paced environment, maintaining professionalism, understanding our services, and ensuring high client satisfaction.

 

Responsibilities
  • Provide technical support via phone, email, and chat.
  • Respond promptly to customer inquiries in accordance with SLAs.
  • Diagnose and resolve technical issues efficiently.
  • Escalate complex issues when necessary.
  • Stay updated with evolving technologies and adapt to process changes.
  • Participate in training to enhance skills and knowledge.
  • Share knowledge with the team and assist in training new members.
  • Deepen understanding of client products and services.
  • Ensure customer satisfaction through prompt responses.
  • Support team collaboration and take on additional responsibilities as needed.

 

Requirements
  • At least 3+ years of technical support experience, primarily supporting via email and chat.
  • General knowledge of web-based and mobile applications.
  • Experience with SaaS products.
  • A passion for creating exceptional customer experiences and exceeding expectations.
  • The ability to thrive in a dynamic environment.
  • Metrics-driven with experience handling high volumes of interactions.
  • Strong conflict resolution skills and even temperament.
  • Effective written communication skills, conveying tone appropriately.
  • Creative problem-solving abilities.
  • Excellent judgment and empathy.
  • A proactive attitude with minimal supervision.

 

Benefits
  • Private Health Insurance
  • Paid Time Off
  • Training & Development

 

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