
Client Support Expert
2 weeks ago
An Implementation Specialist is needed to provide top-notch support and training to new clients.
This role requires exceptional communication skills, attention to detail, and the ability to multitask and work independently.
The ideal candidate will have a track record of providing excellent customer service and be able to learn the intricacies of our product.
Responsibilities- Provide customer support and troubleshooting help to new clients
- Guide clients through the setup process and address questions and concerns
- Perform phone, email, and text outreach to clients in setup
- Follow up consistently with all clients in setup with pending roadblocks
- Respond to clients in a timely manner to provide a high level of customer support
- Previous experience in a support or customer service role
- Professional manner
- Strong organizational skills and attention to detail
- Ability to multitask and work independently
- Strong written and verbal communication skills
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Client Support Associate
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Senior Client Support Specialist
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