Client Retention Specialist
2 weeks ago
We are seeking a skilled Client Retention Specialist to join our team. This role involves working closely with clients to resolve complex issues and provide exceptional support.
The ideal candidate will be responsible for:
- Taking ownership of client feedback and inquiries, ensuring prompt and effective resolutions.
- Collaborating with internal teams to identify process improvements and implement changes that drive positive outcomes for clients.
- Providing top-notch customer service through various communication channels, including email and Zendesk.
About You:
- You have a solid understanding of the stock market and financial concepts.
- You can interpret financial statements and comprehend investment terminology.
- You possess excellent communication skills and a passion for helping others.
- You thrive in a fast-paced environment and are a resourceful problem-solver.
What We Offer:
- A comprehensive benefits package, including healthcare support.
- An internet allowance for remote work.
- A flu shot program.
- An opportunity to invest in the stock market.
This is an entry-level contract position in the software development industry.
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