Support Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeTechnical Full time ₱15,000

We are seeking a motivated and detail-oriented professional to join our team as a Technical Support Specialist.

Key Responsibilities:
  • Detect and resolve technical issues reported by clients via various channels.
  • Collaborate with senior support staff to understand and troubleshoot complex software and hardware problems.
  • Assist clients in navigating our products, providing clear instructions and guidance.
  • Document and maintain detailed records of customer interactions, technical issues, and resolutions.
  • Participate in training sessions to enhance technical skills, product knowledge, and customer service techniques.
  • Contribute to the development of support resources, such as knowledge base articles and troubleshooting guides.
  • Develop effective communication skills to deliver technical information to both technical and non-technical clients.

This is an excellent opportunity for individuals with a strong interest in technology and a desire to learn about software and hardware troubleshooting.

Requirements:
  • Currently enrolled in a college or university pursuing a degree in Computer Science, Information Technology, or a related field.
  • A strong understanding of operating systems (Windows, macOS, Linux) and basic networking concepts.
  • Effective communication skills, both written and verbal.

This role offers the chance to work collaboratively in a team-oriented environment and develop your skills under the mentorship of experienced technical support professionals.

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