Help Desk Associate

5 days ago


Iloilo City, Western Visayas, Philippines GECO Philippines Full time
Job Overview

GECO Philippines is seeking a talented HELP DESK ASSOCIATE to provide top-notch customer service and support.

Main Responsibilities:

  • Sustain a professional demeanor when engaging with customers.
  • Respond promptly to customer inquiries across various communication platforms.
  • Deliver clear and concise communication to address customer concerns effectively.
  • Timely resolve customer complaints and issues.
  • Achieve in-depth knowledge of our products to offer accurate customer assistance.
  • Process customer requests with precision and attention to detail.
  • Maintain accurate records of customer interactions, transactions, and feedback.
  • Collaborate with colleagues as needed to drive success.
  • Contribute to an environment of continuous improvement to optimize customer service.
  • Ensure high levels of customer satisfaction through exceptional support.


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