Help Desk Technician

6 days ago


Tacloban City, Eastern Visayas, Philippines EPX: EPERFORMAX CONTACT CENTERS Full time
Job Overview

We are seeking a Help Desk Technician to join our team at EPX: EPERFORMAX CONTACT CENTERS.

  1. This role requires a strong technical background, excellent communication skills, and the ability to work under minimal supervision.
  2. As a Help Desk Technician, you will be responsible for resolving customer complaints, investigating technical issues, and collaborating with other teams to find solutions.
  3. You will also be required to document customer interactions, track issue resolutions, and provide feedback for process improvements.

Responsibilities:

  • Investigate and resolve customer complaints promptly.
  • Document customer interactions and issue resolutions.
  • Collaborate with internal teams to resolve technical issues.
  • Identify opportunities for process improvement.


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