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Help Desk Technician

1 week ago

Cebu City, Central Visayas, Philippines Kinettix Full time

Kinettix is seeking a highly motivated IT Service Desk Associate to join our team. As a key member of our IT support team, you will provide technical assistance to our clients, troubleshoot IT issues, and ensure smooth IT operations.

Responsibilities
  • Respond to IT support requests via phone or ticketing system
  • Diagnose and resolve hardware, software, and network issues
  • Assist users with login issues, system errors, and software installations
  • Log and track incidents and service requests in the ticketing system
  • Escalate complex issues to higher-level IT teams when necessary

The successful candidate will possess strong problem-solving skills, excellent communication skills, and a customer-focused approach to IT support. A minimum of one year of experience in IT support, helpdesk, or service desk roles is required. Technical knowledge includes basic troubleshooting of Windows/macOS, Office 365, email, network connectivity (Wi-Fi, VPN, LAN), and ticketing systems.